IT support for companies
Are you dependent on technology but your core business is no es la tecnología?
Avoid slowing productivity by trying to fix problems that arise in your computer systems.
Saves time and money.
Increase the efficiency of your core operation.
IP
Devices
A good maintenance plan
preventive and corrective...
Maximize the durability and functionality of your IT resources.
Maintenance services
Infrastructure maintenance
Routine administration, management and monitoring of hardware and software for computer networks and Data Centers. CAT 5/6/7 and Fiber Optic cabling, Switches, Routers, Firewalls, Servers, Switches, Firmwares and Infrastructure Operating Systems.
IT infrastructure often represents a very sensitive part of the business and if left unmaintained can be fatal.
Device maintenance
Hardware and software problem prevention routines for PC Desktop/Laptops, Mac or Linux personal computers, iOS or Android Smartphones, IP Phones, Printers, Multifunctionals, etc.
Advantages and benefits
- Intelligent human capital resource
- Present and future investment
- Delegation of tasks and responsibilities
- Service adaptable to your business
- Garantías y SLA’s
Our goal is to prevent and mitigate risks and increase the reliability of your technology.
Daily Support Tasks
Tareas de preventive maintenance
- Plan and migrate obsolete systems
- Have control of the installed software
- Protect the system against computer viruses
- Securing the WiFi network
- Clean hardware from dust and dirt
- Implementing security policies and secure passwords
- Automated pre-analysis of USB device connection
- Relevant operating system updates
- Automated pre-analysis of USB device connection
- Website security audit
- Do not provide data to third parties without verifying
Tareas comunes de soporte
- Installation of general purpose or specialized servers
- Installation of antivirus systems
- Implementation of internal and external communication systems
- Backups and incremental backups
- Enterprise software installation
- Malware detection and removal
- Remote desktop guided solution
- Local network installations and maintenance
- Improved network connections and Internet services
- Troubleshooting problems with printers and print servers
- Computer systems and data recovery
...are some common tasks in our services.
Do you need support in other tasks?
24-hour coverage 365 days a year, 24 hours a day a day*.
Total assurance for companies that should not leave the performance of their systems to chance.
* Optional, according to the service levels required and stipulated under contract.
Support and Maintenance Services
Tailored IT Services
TOGA offers a maintenance service adapted to your needs, from the hands of a specialized company, focused on quality, professionalism and verifiable experience of more than 17 years.
Solución de problemas técnicos y tecnología de última generación a precios competitivos
We take care of all computer maintenance and communications so that you can dedicate yourself to your business without interruptions.
We develop a technological infrastructure capable of guaranteeing productivity, peace of mind and reliability in your company, thanks to:
We offer a periodic preventive computer maintenance service to maximize the functionality and speed of your computer systems and communications.
In case of failures or incidents, we solve them in the minimum time guaranteed and previously agreed with you, either with remote or on-site support using the tools and components necessary for each case.
We offer solutions adapted to each client that improve the current technological infrastructure, providing it with greater productivity and functionality, as well as cost reduction for your company.
Objetivos
- Ensuring your peace of mind and productivity
- Speed and effectiveness
- Reliability of your systems
- Technological troubleshooting
- Have an IT help desk
- Working under guarantees
- Advice on useful new and emerging technologies
¿Cómo Trabajamos?
Planes de Servicio
de Soporte y Mantenimiento de TI
El plan y costo del servicio adecuado para tu empresa depende de tu infraestructura:
TIPO DE RED
Programable o Configurable
DISPOSITIVOS EN RED
Cantidad y Tipo
DISPOSITIVOS Y USUARIOS
Cantidad y Tipo
De caja te ofrecemos algunos tipos de planes de soporte y/o mantenimiento.
Básico
Plan de Servicio Básico-
Ayuda telefónica ilimitada
-
Asistencia remota
-
Horario de 09:00 a 14:00 y de 16:00 a 18:00 de Lunes a Viernes
-
1 Visita al mes para revisión, solución de incidencias, actualizaciones o seguridad *
-
Mano de obra de mantenimiento
-
Reparación e instalación de computadoras, impresoras y redes locales LAN
-
Reinstalación de software y sistemas operativos
-
Componentes afectados o adicionales de reparación para las incidencias.
-
Recuperación de datos, en calidad de irrecuperables. Incidencias causadas por agentes internos/externos o usuarios. Para recuperación de datos con posibilidades, se presupuesta por separado.
Profesional
Plan de Servicio Profesional-
Ayuda telefónica ilimitada
-
Asistencia remota
-
Asistencia presencial en sitio
-
Horario de 09:00 a 14:00 y de 16:00 a 18:00 de Lunes a Viernes
-
1 Visita al mes para revisión, solución de incidencias, actualizaciones o seguridad *
-
Mano de obra de mantenimiento preventivo de hardware y software
-
Configuración de periféricos, redes locales e internet, accesos de seguridad, email
-
Reparación e instalación de computadoras, impresoras y redes locales LAN
-
Copias de seguridad programadas
-
Antivirus con protección para el correo electrónico e Internet
-
Configuración de servidor corporativo
-
Componentes afectados o adicionales de reparación para las incidencias.
-
Recuperación de datos, en calidad de irrecuperables. Incidencias causadas por agentes internos/externos o usuarios. Para recuperación de datos con posibilidades, se presupuesta por separado.
Bajo Demanda
Plan de Servicio On Demand-
Costo por tipo de incidencia
-
Opción de contratación de bolsas de horas
-
Mantenimiento informático sobre toda su infraestructura TI, hardware y software
-
Solución de incidencias de hardware y software
-
Soporte remoto
-
1 soporte informático en sitio
-
Todos los desplazamientos dentro de Ciudad de México y Área Metropolitana
-
Horas de mano de obra necesarias
-
Componentes afectados o adicionales de reparación de la incidencia.
-
Recuperación de datos, en calidad de irrecuperables. Incidencias causadas por agentes internos/externos o usuarios.
Planes sujetos a la realización de un levantamiento inicial descrito en la Fase 1 sobre cómo trabajamos para asegurar el éxito del servicio.
* Tiempo máximo de dos horas en-sitio para los trabajos a realizar
TOGA Customer Services Offer
Dale upgrade a la experiencia de tus clientes
Te ayudamos a simplificar las comunicaciones en tu empresa
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