Voice and Multimedia Analytics
Optimize your call center by introducing automatic speech and multimedia analysis software. Generate analytics to optimize and improve the operation.
It adapts to any technology and is ideal for Contact Centers with more than 30 agents.
Tracking? reporting? make it automatic and optimize your efforts!
Connecting Your Business to the World
Analyze, optimize and measure every interaction between
your Contact Center Agents and your Customers.
What else does TOGA Analytics have?
- 100% Interactions
- Transcription and acoustic measurements
- Automatic call categorization and labeling
- Calificación automática de llamadas
- Visibility to operating results and data auditing
Improve your Customer Experience
Better customer experiences, higher measured satisfaction, customer retention and greater sales effectiveness can all be identified through the use of customer engagement analytics.
- CSAT de chaque interaction
- Metrics for Customer Sentiment
- Métricas para conocer la opinión de los clientes
- Employee brand ambassadors
- Reveals the unexpected.
- Identify product and service problems
- CX Insight: Evidence of User Actions
Related products and solutions
Connect your business to the world
Multiple needs, one solution.
TOGA Customer Services Offer
Dale upgrade a la experiencia de tus clientes
Te ayudamos a simplificar las comunicaciones en tu empresa
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