CC Matrix Solución Standalone para Contact Centers

Your Contact Center in the cloud.

CC Matrix is a standalone solution for Contact Centers. Contact Centers, designed to support the management management, operation and administration of a Contact Center.

Its functionalities allow all Call Center management to be carried out through web interfaces. Both agents and supervisors will have their tools in a single application thanks to the use of WebRTC standards.

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Contact Center Management Platform

Open the browser and start operating. No more physical phones or softphones

Productividad aumentada a través de Tecnología WebRTC, Pantalla de agente ágil, simple y convergente. Lo único que necesitas es tu navegador Web para que tus agentes puedan operar!

Open the browser and start operating. No more physical phones or softphones

Increased productivity through WebRTC technology, agile, simple and convergent agent screen. All you need is your Web browser for your agents to your agents to operate!

Reporting suite to measure and optimize contact center operations

Activity of agents
Activity of campaigns
Distribution of calls
Export to CSV (Excel) of all reports

Reporting suite to measure and optimize contact center operations

Activity of agents
Activity of campaigns
Distribution of calls
Export to CSV (Excel) of all reports

Agent monitoring

Listen to of calls
Intervention
Tripartite Conference agent-client
Resultado de la campaña
Qualifications
And more...

Agent monitoring

Listen to of calls
Intervention
Tripartite Conference agent-client
Resultado de la campaña
Qualifications
And more...

No more softphone

CC Matrix has an agent and supervisor console based on WebRTC. WebRTC, which avoids cumbersome softphone applications and the need for their configuration on each workstation.

Management of multiple types of campaigns

CC Matrix allows you to manage in an intuitive, effective and efficient manner different types of telephone campaigns concurrently: Inbound, outbound Preview, outbound IVR blasting and outbound Predictive.

Productivity reports

CC Matrix allows you to generate a wide range of reports for the control of Contact Center Contact Center management. Based on the premise of meeting the needs of the needs of multiple business models, our reports guarantee efficient guarantee an efficient measurement of the quality parameters of the operations. operations.

Real-time monitoring

Our supervision module allows for real-time monitoring of the main and immediate of the main and immediate parameters to guarantee the maximum efficiency of the operation. maximum efficiency of the operation. It includes: processed calls, ratings, status of agents and campaigns, agent monitoring (channel spy, whisper & conference), are some of the module's functionalities, whisper & conference), are some of the module's functionalities.

Design of forms for campaigns

CC Matrix has an interface for creating forms to be deployed to each agent that receives a call. to deploy to each agent receiving a call, being able to assign different forms per campaign. different forms per campaign. The data collected from the forms can be forms can be downloaded as campaign reports.

Integration with third-party CRM/ERP

CC Matrix allows to trigger actions to a CRM/ERP web every time an agent receives/generates a communication. an agent receives/generates a communication, and from this CRM/ERP you can "qualify" a management you can "qualify" a management to be impacted in the reports of CC Matrix

Answer Machine Detection

CC Matrix can recognize answering machines and act according to rules that can indicate to leave a may indicate leaving a recorded message, retrying to contact attempt to contact later or simply skip the contact contact, seeking to maximize the time and efficiency and efficiency of the operation.

Different user profiles

CC Matrix supports different roles; administrator, supervisor, client and agent, supervisor, client and agent. With different levels of actions and information available.

Easy clustering of components

CC Matrix can be deployed in an AIO (All In One) AIO (All In One) architecture or work by splitting load among Application Server, Database Server and Communications Server. Communications Server.

Integration with third-party PBXs

Integration with the leading PBXs in the market.

Full Recording

All calls transacted by CC Matrix can be recorded, to be later retrieved under dynamic search filters in the under dynamic search filters in the CC Matrix recording module. CC Matrix recording module.

Remote Agents

With full WebRTC access for agents and supervisors, CC Matrix is agents and supervisors, CC Matrix is the perfect solution for working with the perfect solution for working with remote users. remote users. Just open a website to start receiving and making phone calls. to start receiving and making phone calls.

Ideal for managing the operation of:

Customer Service

Collections

Technical Support

Citizen Services

Medical assistance

Benefits:

Scalable and elastic

Zero initial investment

Cost agility

On-demand services and resources

Request a Demo

Automated and intelligent customer service across a wide range of communication channels. Your customers spend more than 7 hours a day on digital platforms, Marketeer helps you to offer them a satisfactory experience - from a simple quick response, to a more complex transaction - in the channels they already use. Today, service and customer experience is the key differentiating factor for them to keep buying from you.