Simplify your customer service with Issabel Small Business.
Comprehensive omnichannel communication solution, combining voice, text, and social media on a single platform.
Issabel Small Business
In the digital age, multichannel communication is transforming how companies interact with their customers. Interaction Center Small Business is a comprehensive solution that incorporates key contact channels, such as telephony, SMS, web chat, WhatsApp, Telegram, Facebook Messenger, and Instagram.
With Interaction Center, your company can connect with customers via their preferred channel, delivering a user experience that is appropriate, personalized, and optimized.
Key features
- Inbound voice campaigns
- Outbound voice campaigns
- Progressive dialing
- Preview dialing
- Unified service console
- Webchat Support
- Webcall Support
- SMS text campaigns
- Generation of chatbots with any of the previous platforms
- Integration with OpenAI
- Call recording
- Call center statistics reports
- Real-time operation monitoring
- Integration with speech synthesis engines
Communicate with your customers more efficiently.
This solution not only facilitates omnichannel interaction with your customers via voice, text messaging, and the most popular social media platforms, but also centralizes the management of these communications within an intuitive, user-friendly interface.
Immerse yourself in the future of business communications with Issabel Small Business and redefine what it means to be connected.
Key features of IC Small Business
Transform your contact center with Issabel Center Small Business, a comprehensive solution that takes your communications to the next level. Here are some of the standout features IC Small Business has to offer:
Diversified Channels
Offer unparalleled support via phone, SMS, web chat, WhatsApp, Telegram, Facebook Messenger, and Instagram. Ensure an omnipresent presence by being wherever your customers need you.
Centralized Service
A single platform for your agents to manage all interactions—from calls to social media messages—improving efficiency and satisfaction for both customers and agents.
Inbound and Outbound Campaigns
Easily set up inbound and outbound call campaigns using advanced tools like progressive and preview dialing to optimize productivity.
Conexión con las Redes Sociales y Chatbots
Expand your reach with native integrations for WhatsApp, Telegram, Facebook Messenger, and Instagram. Deploy intelligent chatbots for automated 24/7 support.
Monitoreo en Tiempo Real
Supervisors can create and configure campaigns, monitor agent activity, and access advanced features—such as call monitoring or whispering—to ensure service quality.
OpenAI and Voice Analysis
Leverage the integration with OpenAI to provide intelligent, personalized responses. Voice analytics and detailed reports offer valuable insights for making informed decisions.
Call Recording and Statistical Reports
Ensure quality and compliance with call recording, and access detailed reports to evaluate call center performance and drive continuous improvement.
Con Issabel Small Business, estás no solo adoptando una solución de comunicaciones avanzada, sino que también estás eligiendo un camino hacia la excelencia operativa y la satisfacción del cliente. Descubre cómo nuestra tecnología líder puede transformar tu centro de contacto y llevar tu servicio al cliente a nuevas alturas.
Discover the unique benefits of Issabel Small Business.
At the heart of every business decision lies the desire to achieve tangible results and significant improvements. Issabel Small Business not only transforms the way you communicate with your customers but also offers a range of benefits that can revolutionize your business. Below, we explore how our solution can make a difference:
Improving the Customer Experience
Omnichannel Communication: Your customers expect to be able to contact you via their preferred channel—whether it’s voice, SMS, social media, or web chat. IC Small Business removes the barriers between you and your customers, facilitating seamless, consistent interactions across all channels.
Operational Efficiency
Centralization of Support: With a unified agent console, your teams can handle multiple types of interactions from a single location. This not only reduces response times but also improves agent satisfaction and operational efficiency.
Flexibilidad y Escalabilidad
Adaptable to Any Size: From small businesses to large corporations, IC Small Business adapts to your business needs, allowing you to efficiently scale your operations as you grow.
Continuous Improvement through Insights
Advanced Reporting and Data Analysis: With unprecedented access to data and metrics, you can better analyze and understand your customers’ behavior and needs, as well as your team’s performance, enabling you to make data-driven decisions for continuous improvement.
Innovation and Competitiveness
Cutting-Edge Integrations: By staying at the forefront of technology with integrations such as OpenAI, chatbots, and voice analytics, IC Small Business positions your company at the cutting edge of innovation, enhancing your market competitiveness.
Security and Compliance
Trust and Compliance: With robust call recording and regulatory compliance features, you can ensure information security and customer trust—two essential pillars in today’s digital world.
Integrations
Maximize Potential with Powerful Integrations
Issabel Small Business is designed to be the core of your communications ecosystem, offering seamless integrations with a wide range of platforms and tools. These integrations not only expand your communication capabilities but also enrich customer interactions and automate processes to boost efficiency. Explore how our key integrations can transform your contact center.
Social and Instant Messaging Connections
WhatsApp, Telegram, Facebook Messenger, and Instagram: Communicate with your customers via the most popular messaging platforms and social networks. These integrations allow you to manage messages directly from the agent console, providing a unified and efficient customer experience.
Integrated Chat and Webcall
Instant Web Interactions: Leverage web-based chat and Webcall features to offer your website visitors a direct communication channel with your team, boosting conversion rates and customer satisfaction.
Automation with Artificial Intelligence
ChatGPT and OpenAI Assistants: Harness the power of artificial intelligence to automate responses, generate intelligent chatbots, and create voice assistants that enhance self-service and the management of frequently asked questions—all while maintaining natural, fluid interactions.
Voice and Data Analysis Tools
Voice Synthesis and Data Analysis: Improve interaction quality and gain valuable insights through integration with voice synthesis engines and advanced analytics tools, enabling you to personalize the customer experience and optimize your communication strategies.
Expansion and Scalability
APIs and Webhooks: Facilitate integration with your existing systems and third-party applications using robust APIs and webhooks, enabling limitless expansion and customization of your contact center.
List of reports
- Distribution: by queue, by month, by week, by day, by day of the week, by hour, by URL, and a detailed report.
- Answered Calls: by queue, by wait time, by agent, by disconnection reason, by duration, transferred calls, and a detailed report.
- Answered and Unanswered Service Level Reports.
- Unanswered Calls: by queue, by disconnection reason, by URL, and a detailed report.
- Agent Availability, Sessions and Break Durations, Call Arrangements, and a Report.
- Session Pause and Report Details.
- Report export.
- and many more!