Terms and Conditions

Terms and Conditions of Use – TOGASOLUCIONES.COM

These Terms and Conditions govern the use of the website WWW.TOGASOLUCIONES.COM, represented by TOGA Soluciones Integrales, hereinafter referred to as TOGASOLUCIONES.COM.

Through the site TOGASOLUCIONES.COM, information about its products is provided along with the option to download or purchase them. Due to the nature and purpose of this website, individuals who wish to benefit from its services must attain the status of “CLIENT,” which is acquired by registering through one of the site’s forms (for service requests or product purchases). Being a CLIENT implies acceptance of the Terms of Use in effect at the time of accessing the website.

Certain pages of the website are accessible to individuals or legal entities who do not register or initiate a purchase (hereinafter referred to as “USERS”). USERS who access these areas agree to be subject to the applicable provisions in these General Conditions.

1. ELIGIBILITY, AGE AND GEOGRAPHIC RESTRICTIONS

Access to and use of the products and services offered through TOGASOLUCIONES.COM is exclusively available to individuals over 18 years of age. By accepting these terms and conditions, the USER or CLIENT affirms they are of legal age to assume contractual obligations and are not restricted by applicable law.

While TOGA aims to serve a global audience, certain geographic restrictions may apply. In accordance with international trade laws and U.S. export policies, TOGASOLUCIONES.COM does not conduct transactions or accept registrations from individuals or entities located in countries subject to embargoes or economic sanctions by the United States. These countries currently include, but are not limited to: Cuba, Iran, North Korea, Syria, and the Crimea region. This list may change in accordance with U.S. legislation and government policy. USERS are responsible for staying informed about such restrictions.

TOGASOLUCIONES.COM reserves the right to reject any registration or purchase from USERS or CLIENTS who do not meet age criteria or who reside in jurisdictions that present legal or commercial risks, including but not limited to U.S. export restrictions or sanctions.

2. CONTACT AND CUSTOMER SUPPORT

TOGASOLUCIONES.COM values communication with our CLIENTS and is committed to providing high-quality customer service. For inquiries, questions, or suggestions, please contact us via our contact section.

We strive to respond to all inquiries as promptly as possible. Our customer service hours are Monday to Friday, from 9:00 a.m. to 5:00 p.m. (Mexico time). We guarantee a response within 5 business days from receipt of the inquiry.

We appreciate your patience and understanding, and we are committed to providing you with the best possible solution in the shortest time.

3. CLIENT REGISTRATION AND DATA PROTECTION

At TOGASOLUCIONES.COM, USERS become CLIENTS either by submitting a specific service request or by making a purchase. We only request essential information such as name, email, phone number, and location, solely to manage communication, accounts, orders, and billing.

We do not store CLIENT payment information. We prioritize user data security and comply with best practices to safeguard all entrusted information.

All personal data is handled in accordance with our Privacy Policy, which outlines our security practices and the rights USERS have over their data. We encourage reading the full Privacy Policy for further clarity.

TOGASOLUCIONES.COM complies with all applicable data protection laws and adopts the necessary technical and organizational measures to prevent unauthorized access, modification, or data loss.

4. PRODUCT INFORMATION

TOGASOLUCIONES.COM is the official portal of TOGA Soluciones, a company specialized in technology solutions for customer relationship management. Through this platform, TOGA presents its product offerings, which include but are not limited to: virtual assistants, omnichannel contact center solutions, call recording systems, WhatsApp Business API integrations, process automation platforms, and mass communication tools like TOGA Survey.

The website provides detailed sections for each product, including descriptions of their functionality, benefits, available versions, and contracting terms, as well as channels to obtain commercial advice or technical support.

5. PRICING POLICY

At TOGASOLUCIONES.COM, we strive to offer competitive and fair prices for all our products and services. Prices listed on the website reflect the latest values and are subject to change. We reserve the right to update pricing without prior notice but will inform CLIENTS in advance whenever possible.

For ongoing subscriptions or contracts, price changes will not affect the current billing cycle. Adjustments will apply on the next renewal or purchase.

Price changes will be communicated via usual channels such as registered email or site notifications, allowing CLIENTS to make informed decisions.

All listed prices exclude applicable taxes, which will be calculated at checkout based on the CLIENT’s location.

By completing a purchase, CLIENTS agree to pay the listed amount plus applicable taxes. We appreciate your understanding and your business.

6. PRODUCT INFORMATION AND UPDATES

TOGASOLUCIONES.COM is committed to keeping its products and services up to date in response to technological improvements, changes in third-party platforms (such as WhatsApp or Meta), new functionalities, and security standards, with the aim of always offering relevant and reliable solutions to its CLIENTS.

For products offered under the Software as a Service (SaaS) model—or those where the product page or technical datasheet explicitly indicates—CLIENTS are entitled to receive updates at no additional cost. These updates are intended to enhance the stability, security, and functionality of the contracted solutions.

In the case of products acquired through specific licensing or custom implementations, upgrades to new versions or additional functionalities may incur extra charges depending on the scope and terms of the original contract. TOGA Soluciones will promptly notify CLIENTS about the availability of new versions, features, or changes in conditions, enabling them to make informed decisions.

CLIENTS retain the freedom to accept or decline such updates and their associated terms and will be provided with all necessary documentation and support to assess the impact on their current operation.

For specific details on the update policy for an individual product, users are encouraged to consult the respective product page on TOGASOLUCIONES.COM or contact a specialized advisor.

7. AVAILABILITY

The online product catalog offered by TOGASOLUCIONES.COM includes on-demand support, support subscriptions, module and add-on licenses, asynchronous training, and scheduled live training sessions.

Some catalog items require a pre-sale process, in which case the purchase method is specified on the corresponding product information page.

8. PAYMENT

CLIENTS agree to pay at the time of placing their order. Fees are clearly communicated before completing the purchase.

Payment must be made by credit or debit card. Any unauthorized or fraudulent charges must be reported via email or phone as soon as possible so TOGASOLUCIONES.COM can take appropriate action.

9. SUBSCRIPTION PRODUCTS

TOGASOLUCIONES.COM offers Software as a Service (SaaS) products that require monthly, semiannual, or annual payments. CLIENTS agree to pay the amount specified during the purchase process using a valid payment method.

If payment is not made on time, the service will be temporarily suspended and any server or instance placed on hold. TOGASOLUCIONES.COM will send reminders so the CLIENT has the opportunity to make the payment.

Once on hold, the CLIENT will lose access to their instance, and pending support cases will be paused. If payment is not received within 15 days of the renewal date, TOGASOLUCIONES.COM will terminate the service and delete all instances or servers, regardless of any data loss.

TOGASOLUCIONES.COM is not liable for operational losses resulting from late payments. It is the CLIENT’s responsibility to meet payment deadlines as outlined on each product page.

10. SECURITY

The site uses industry-standard security measures. Payments are processed via Stripe and/or PayPal.

After a successful order (including acceptance of the Terms of Use and purchase confirmation), an email will be sent with the order details. Upon payment confirmation, TOGASOLUCIONES.COM will deliver the purchased product or service accordingly.

11. ON-DEMAND SUPPORT

CLIENTS may purchase on-demand support for immediate assistance within business hours. 8×5 support is available Monday to Friday, from 9:00 a.m. to 6:00 p.m. (Mexico time). 24×7 support can be accessed at any time.

Technicians will start by understanding the CLIENT’s issue and will aim to resolve it within the allotted time. It is advised to have a clear request and purchase at least two hours of support.

By purchasing support, CLIENTS agree to the terms, general conditions, and requirements. On-demand support hours are valid for one year.

12. ORDER CANCELLATIONS AND REFUNDS

One-time payment products/services:

  • Cancellations are only accepted for live courses.
  • No cancellations/refunds for pre-recorded content.
  • Live course cancellations must be submitted by 4:30 p.m. on the same day to qualify for a full refund.
  • Later requests (up to 3 business days before course start) will incur a 10% admin fee. Refunds may take up to 10 business days.
  • No refunds for courses already started.
  • On-demand support can be refunded if unused within 3 business days (10% fee applies).
  • No refunds on one-time software licenses or paid add-ons.

Subscription products/services:

  • CLIENTS can cancel anytime unless bound by a contract.
  • If under contract, cancellation terms follow the agreement.
  • For recurring subscriptions, cancellations will take effect at the end of the billing cycle.
  • No refunds are issued.
  • Instances/servers will be deleted on the next renewal date. CLIENTS should export data beforehand.
  • TOGASOLUCIONES.COM does not retain any backup post-cancellation.

If a refund is approved, it will be processed through the original payment method (via Stripe or PayPal). Refund timing is subject to their processing policies (5 to 30 business days).

To request a cancellation, please submit the form available in our contact section.

13. INTELLECTUAL AND INDUSTRIAL PROPERTY

TOGASOLUCIONES.COM holds all rights over the content, design, and source code of this website, including but not limited to images, texts, logos, commercial names, and data.

Reproduction, adaptation, modification, or distribution of the site content without express written permission is strictly prohibited.

No implicit or explicit license is granted over any intellectual or industrial property unless explicitly authorized in writing. Site content may only be used for informational or service purposes when the source is cited.

14. LIMITATION OF LIABILITY

TOGASOLUCIONES.COM strives to ensure accuracy and service availability but does not guarantee the site is error-free or uninterrupted.

Disclaimer: The USER agrees to use the site and its services at their own risk. All services are provided “as is” and “as available.”

Limitation of damages: TOGASOLUCIONES.COM and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages, including loss of profits, goodwill, or data—even if advised of the possibility.

Third-party content: TOGASOLUCIONES.COM is not responsible for external content or linked websites.

Service interruptions: While efforts are made to notify of disruptions, TOGASOLUCIONES.COM does not guarantee uninterrupted access or suitability for any specific purpose.

In case of breach: The USER’s remedy is limited to service termination and possible refund for unfulfilled services, within the policy limits.

These limitations apply to the fullest extent permitted by law. By accepting, USERS acknowledge that these conditions form the basis for using the service.