5 características que debe tener una plataforma de Contact Center Cloud En tan solo unos días de la pandemia, el confinamiento y la reducción de la movilidad generalizada en la población, el volumen de llamadas a gestionar ha tenido un incremento exponencial. De acuerdo con la consultora GlobalData, el Centro de Contacto enfrenta el reto […]
5 razones para usar tecnología WebRTC en tu Call Center par el trabajo remoto La pandemia del COVID-19 ha transformado el fenómeno de trabajar en una oficina a trabajar desde casa. Los Centros de Contacto no han sido la excepción y los responsables de su gestión se han visto obligados a en cuestión de horas, […]
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