The omnichannel AI solution your business needs
Powerful, easy-to-use, omnichannel cloud contact center software.
Bright Pattern
Deliver the simplest and most powerful AI-powered omnichannel contact center software for innovative mid-sized and enterprise businesses.
To make customer service brighter, easier, and faster than ever, Interaction Center offers the only true cloud-based omnichannel platform with built-in AI that business users can deploy quickly and easily—without expensive professional services.
Interaction Center enables companies to deliver a personal, effortless customer experience across channels like voice, text, chat, email, video, messaging, and bots.
It also empowers organizations to measure and take action on every interaction across every channel through built-in AI-powered omnichannel quality management.
All-In-One Contact Center Solution
#1 Quality Assurance
Ensure consistency and excellence in EVERY interaction with integrated, AI-powered omnichannel quality assurance capabilities.
#2 Omnichannel Conversations
Deliver seamless, effortless conversations across all channels — and let customers switch between them with ease.
#3 Powerful Personalization
Customize customer experiences across all channels using CRM data — and empower agents with key customer insights.
Simple Yet Powerful
Enterprise-Class Functionality with Maximum Ease of Use
Omnichannel Quality Management
Monitor 100% of interactions across every channel.
Bright Pattern Features
Easily Add New Channels
Seamlessly integrate new digital channels into your quality management system with cloud-based omnichannel capabilities.
Custom KPIs
Tailor OmniQM to your quality assurance program. Use custom KPIs to ensure your quality management software aligns with best practices and your specific business needs.
Sentiment Analysis
Get real-time customer feedback and identify gaps instantly with powerful sentiment analysis tools.
Voice and Text Analytics
Leverage powerful voice and text analytics to measure call quality and identify service inefficiencies. Ensure high-quality performance and customer service in your call center.
Gain Insights
Use KPIs and analytics to gain visibility into your contact center operations, enabling better call center quality assurance and more efficient workflows.
Empower Agents
Provide a constructive quality management dashboard, reduce average handling time, and boost agent performance with effective call center quality management.